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Articles

Disaster: It's All in the Hospitality Industry Job Description

There are lots of ways to measure progress. For example, the return of hospitality jobs in New Orleans shows how that city is recovering from the damage of Hurricane Katrina. Since most jobs in hospitality deal with tourism, the upward job trend indicates a revitalization of the major source of New Orleans economy. Of course, disaster is not a stranger to people who pursue a career in hospitality. When you take care of travelers--which is the essence of hospitality--coping with disruptions in your client' lives is simply part of the job description.

One of the first things you'll learn when you enter a career in hospitality is that disasters come in all sizes. It doesn't take an earthquake or a horrendous storm to make a customer hysterical. A lost piece of luggage or a missed flight may be the trigger. Taking care of the aftermath is one of your main jobs in the hospitality industry. A hospitality job in New Orleans could be particularly challenging as that city struggles to recover. However, taking care of a guest's real or imagined problems in a quiet hotel in Boston might be just as difficult.


It's still worth it

Whether the emergency is huge--such as those faced by hospitality workers who were on the job in New Orleans--or small, such as a room that is one or two degrees too warm in San Francisco, solving that emergency is rewarding. If you are a resourceful person who enjoys bringing comfort to travelers away from home, a career in hospitality is right for you. Whether you work in food service, lodgings, or both, resourcefulness and comfort are important parts of the hospitality job description.